1818 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy clearly outlines what information the 1818 platform collects, how it is used, how we protect it, and what rights you have as a user in Malaysia.
Last updated: January 2026
Information We Collect
When you register and use the 1818 platform, we collect certain categories of information to ensure the service runs smoothly and securely. The types of information collected are as follows:
- Full name as per identification document
- Phone number and email address
- Date of birth for age verification
- Username and encrypted password
- Additional information provided voluntarily
- Transaction details in Malaysian Ringgit (RM)
- Bank account number used via FPX
- Deposit and withdrawal records
- Transaction history for compliance purposes
- DuitNow verification data
- Device type and operating system
- Browser version in use
- IP address and approximate location
- Unique device identifier
- Games played and session duration
- Betting history and platform activity
- Pages visited and buttons clicked
- Error logs and technical reports
How Is Your Information Used?
Your information is used to verify your identity, process deposits and withdrawals in RM, prevent fraud, and keep your 1818 account secure at all times.
Usage data helps us understand your preferences so we can surface more relevant games, offers, and content tailored to Malaysian user habits.
Transaction records and account information are retained to meet applicable legal and regulatory requirements in Malaysia, including laws related to anti-money laundering.
Cookies & Tracking
The 1818 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session authentication, and account security. These cookies cannot be disabled as they are critical to platform operation.
- Performance Cookies: Collects information on how users interact with our platform — such as the most frequently visited pages and any error messages encountered — to help us continuously improve our services.
- Functional Cookies: Saves your preferences such as language and region settings to deliver a more personalised experience on your next visit.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to fully use certain features on the 1818 platform.
Data Storage, Security & Sharing
1818 implements appropriate technical and administrative measures to protect your personal information from unauthorised access, loss, alteration, or disclosure.
All sensitive information, including passwords and payment details, is stored in encrypted format. Access to user data within our organisation is restricted solely to staff who require it to perform their duties.
Third-Party Sharing
1818 does not sell or rent your personal information to third parties for marketing purposes. Information may only be shared in the following circumstances:
- With payment service providers (such as FPX and DuitNow) to process your RM transactions.
- With the relevant authorities when required under Malaysian law.
- With technical service providers who assist in operating the platform, subject to strict confidentiality agreements.
Your Rights as a 1818 User
As a 1818 platform user, you have the following rights regarding your personal information. You may exercise these rights by reaching out to us through the provided support channels.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
If your information is inaccurate or incomplete, you have the right to request a correction or update through your account settings or by contacting our support team.
You may request the deletion of your account and associated information, subject to record retention obligations prescribed by Malaysian law.
Policy Changes & How to Contact Us
Privacy Policy Updates
1818 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or email.
The date of the most recent update is displayed at the top of this page. Your continued use of the 1818 platform after any changes take effect will be considered acceptance of the latest version of this Privacy Policy. We therefore encourage you to review this page periodically.
Contact Our Team
If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy or how 1818 handles your personal information, please get in touch with our team:
Support Email: [email protected]
Our team is ready to assist and will respond to your enquiry within a reasonable timeframe. For general questions about your account or the platform, you may also refer to the FAQ we have answers to the most common situations our users run into.
Your Data Is Safe With Us
Create your 1818 account with confidence — your privacy and the security of your information are responsibilities we take seriously, every single day.